Grow with us

Upsales was founded in 2003, grew without a single outside investor, and has been profitable ever since. No VC pressure. No compromises. Just a product customers keep paying for.

We build the leading CRM and AI platform for B2B sales, and we're now in our highest growth phase in years, one of the very few SaaS companies growing profitably while staying genuinely ahead on AI.

If you want real autonomy, colleagues who push you, and work that moves the needle from day one, you'll fit right in.

AI first mindset

We’re not looking for someone who simply uses AI. We want someone who weaponizes it. You treat tools like Claude, ChatGPT, and other AI copilots as force multipliers, allowing you to deliver at a level and speed others can’t match. For you, AI isn’t an add-on, it’s the default operating system for how you think, work, and lead. You’re relentlessly curious about new capabilities, and you push the limits of what’s possible, turning AI into a competitive advantage for yourself, Upsales, and our customers. This is a role for someone with real ambition: someone who wants to set a new standard for efficiency, precision, and impact in the age of AI.

What you'll be doing

As a Senior Implementation Manager at Upsales, you'll own customer implementations from requirements gathering to go-live. You work across the full spectrum: strategic advisory, technical configuration, and sales support.

You’ll act as the overall project lead. That means coordinating stakeholders, aligning internal resources, driving timelines forward, and making sure every implementation stays on track. You are the person who holds the project together, creates clarity for the customer, and ensures successful delivery from kickoff to adoption.

On any given day, you might:

• Run a workshop with a sales manager about pipeline structure and forecasting

• Configure CRM automations and marketing campaigns

• Build custom dashboards and reports

• Migrate data from legacy systems

• Join a sales meeting to demonstrate technical capabilities

• Troubleshoot integrations and solve technical challenges

Who we're looking for

You're someone who earns credibility by understanding both the business problem and how to solve it technically.

You should have:

• 5+ years of experience in CRM/SaaS implementation, management consulting, or similar roles

• Masters degree from a respected academic institution, preferably in engineering, business, or a related technical field

• Business acumen - you understand sales processes, pipeline management, forecasting, and what drives revenue

• Technical competence - you can configure CRM systems, build reports, design integrations, and migrate data yourself

• Advisory capability - you challenge assumptions, ask "why?" before building, and guide customers toward better solutions

• Strong communication in Swedish and English - you can run workshops with sales managers and explain technical concepts to non-technical teams

• Project management skills - you can drive multiple implementations in parallel and keep customers on track

• Consulting mindset - you don't just take orders, you diagnose problems and recommend solutions