Customer Success Manager

As a Customer Success Manager at Upsales, you operate where revenue growth, technology, and long-term partnerships meet. Your mission is to ensure our customers not only use Upsales, but truly capitalize on it. You turn AI capabilities into measurable business outcomes. You drive expansion through trust, insight, and demonstrated value.

Upsales is not just a CRM. We are Europe’s leading AI platform for B2B revenue acceleration. Founded in Stockholm, we empower ambitious B2B companies to predict better, prioritize smarter, and grow faster using AI. We are building the category leader in AI-powered revenue tech. Our culture is defined by ownership, craftsmanship, and an AI-first mindset.

In this role, you combine commercial drive with technical depth. You act as both growth partner and trusted advisor. You understand data structures, integrations, and revenue workflows. You challenge customers strategically while guiding them operationally. Not just ensuring satisfaction, but driving transformation.

This is long-term value creation. Expansion through impact. Growth built on expertise.

What You’ll Do

• Own a portfolio of strategic customers with responsibility for adoption, value realization, retention, and expansion

• Develop a deep understanding of each customer’s revenue model, data maturity, tech stack, and growth ambitions

• Act as a technical and strategic advisor, guiding customers on best practices, integrations, AI capabilities, and advanced platform usage

• Identify expansion opportunities by connecting Upsales’ AI features to real commercial impact

• Lead executive dialogues, roadmap discussions, and quarterly business reviews

• Co-create success plans together with Solutions Engineers, Product, and Sales

• Translate complex product capabilities into clear business value

• Drive ARR growth through insight, trust, and demonstrated results

• Continuously elevate how we deliver customer value across the organization

AI first mindset

We’re not looking for someone who simply uses AI. We want someone who weaponizes it. You treat tools like Claude, ChatGPT, and other AI copilots as force multipliers, allowing you to deliver at a level and speed others can’t match. For you, AI isn’t an add-on, it’s the default operating system for how you think, work, and lead. You’re relentlessly curious about new capabilities, and you push the limits of what’s possible, turning AI into a competitive advantage for yourself, Upsales, and our customers. This is a role for someone with real ambition: someone who wants to set a new standard for efficiency, precision, and impact in the age of AI.

Who We’re Looking For

• At least 5 years of experience in complex B2B sales, account management, or customer success with expansion responsibility

• A strong track record of driving revenue growth within existing accounts

• Comfortable discussing APIs, integrations, data models, and technical workflows with stakeholders across business and tech

• Experience working with fast-growing mid-sized B2B companies

• Commercially sharp with a consultative mindset

• Confident in executive conversations and long-term strategic planning

• Fluent in Swedish and English

You are not looking for just another role. You are looking for momentum.